Privacy

Akari Hotel is the hotel at 18 Tessel Street, Wrenfield. For a question about your stay or about the details you have sent us, write to hello@akari-hotel.example or call +00 (0)20 4180 1931. The front desk is open twenty-four hours. Mara Lindqvist is the general manager. This page describes what the hotel does with the details you give when you enquire, when you confirm, and when you stay.

It does not describe any other business. We do not sell those details. We do not pass them to a list. Prices, room types, and hours on the website are published so you can enquire without handing over anything you do not wish to. You may also ask at the desk in person. A conversation at the desk is noted only as far as the booking itself requires.

An enquiry asks for dates, a room type, and a way to reply: your name, an email address, and a phone number if you offer one. If you mention a step-free Corner room, a long stay, the reading room, or printing, that note is part of the enquiry too. Daniel Okafor reads work-stay notes. Tomás Ferreira’s team reads the arrival. When you confirm, you give a card so the room can be held.

Cancellation is free until forty-eight hours before arrival, and the card is used after that only as the confirmation described. We do not ask for a card in the first message. At the desk we may record the names of the guests in the room, up to the maximum of two, and what is due, including city tax, which is paid at the desk and is not part of the nightly rate. We do not ask you to create an account on the website.

We use the enquiry to reply within one working day with availability and the rate. We use the confirmation to hold the room you asked for, to prepare it, and to know whether you need one of the two step-free Corner rooms. We use a night note if you leave one for Aiyana Brooks, for example an early breakfast or a late arrival after 15:00.

Housekeeping, led by Lucie Morel, sees the room and the timing, not a copy of your correspondence. The bar and the breakfast room do not keep a profile of what you drank or ate. Water at the bar is included; there is no tab to build a record from unless you order something further and settle it. We keep what the stay and the enquiry require, and we do not keep it for a purpose we have not named here. You may ask what we still hold.

Write to hello@akari-hotel.example if you want a copy of what we hold about an enquiry or a stay, if a name is wrong, or if you want a note deleted when we no longer need it to complete the booking or to meet the cancellation terms. Call +00 (0)20 4180 1931 if that is easier, day or night. We will say if something must be kept until the forty-eight hours before arrival have passed and the stay is settled, including city tax at the desk.

We will not ask you to accept a new use of your details as a condition of a rate. The rates remain the published ones: €148, €186, €238, €132, €30, and €90. Staff named on the site use guest details only to do the work of their roles. If a message reaches the wrong person inside the house, it is still not sent outside it.